Frequently Asked Questions (FAQ) | Sanlive Pharmacy Nigeria.

Q1: Why should I choose Sanlive Pharmacy over other online pharmacies in Nigeria?

Sanlive Pharmacy is one of Nigeria's most trusted online pharmacies, dedicated to providing convenient, affordable access to genuine NAFDAC-approved medications. Unlike informal drug sellers, we are fully licensed by the Pharmacists Council of Nigeria (PCN), work exclusively with verified suppliers, and have a qualified pharmacist available to guide your healthcare decisions. Whether you are in Lagos, Abuja, Port Harcourt, or anywhere across Nigeria's 36 states, we deliver genuine medications safely to your doorstep.

Q2: Is Sanlive Pharmacy a licensed and NAFDAC-approved pharmacy?

Yes. Sanlive Pharmacy operates in full compliance with Nigerian pharmaceutical regulations. We are licensed by the Pharmacists Council of Nigeria (PCN) and stock only NAFDAC-approved medications sourced directly from verified, registered manufacturers and distributors. Nearly every product on our platform  is NAFDAC registered, which you can independently verify at nafdac.gov.ng.

Q3: How do I place an order for medications on Sanlive Pharmacy?

Placing an order on Sanlive Pharmacy is simple and takes less than 5 minutes:

• Browse our website and search for your medication by name or category
• Add your chosen products to your cart
• Proceed to checkout and enter your delivery address
• Select your preferred payment method
• Confirm your order — you will receive an email and SMS confirmation immediately

For prescription medications, you will be prompted to upload a copy of your doctor's prescription before your order is processed.

Q4: What payment methods does Sanlive Pharmacy accept?

We accept multiple secure payment options for your convenience including debit and credit cards, bank transfer, USSD payment, and online banking. All payments are processed through encrypted, secure payment gateways to protect your financial information. We do not store your card details on our servers.

Q5: Can I modify or cancel my order after placing it?

Once an order is confirmed and processing has begun, it cannot be modified or cancelled. We recommend reviewing your cart carefully before completing your purchase. If you have an urgent concern about your order, please contact our customer support team immediately via phone or email — we will do our best to assist you before your order is dispatched.

Q6: How do I track my order from Sanlive Pharmacy?

You can track your order in real time by logging into your Sanlive Pharmacy account using your email and password. Once your order is dispatched, you will receive a tracking number via both email and SMS. Use this number to monitor your delivery status through our designated courier partners. For same-day Lagos deliveries, our team will contact you directly with updates.

Q7: Does Sanlive Pharmacy sell generic medications?

Yes. We stock a wide range of generic medications that are therapeutically equivalent to their brand-name counterparts in quality, safety, dosage, and effectiveness — at significantly more affordable prices. All generic medications on our platform are NAFDAC-approved and sourced from licensed manufacturers. If you are unsure whether a generic alternative is right for you, our pharmacist is available to advise.

Q8: What is Sanlive Pharmacy's return and refund policy?

Your satisfaction and safety are our top priorities. If you receive a damaged, expired, or incorrect product, please contact our customer support team within 24 hours of delivery with photos of the item. We will arrange a replacement or full refund promptly. Please note that opened medications cannot be returned for safety reasons. For further assistance, reach us via email or phone.

Q9: How does Sanlive Pharmacy protect my personal and medical information?

We take your privacy extremely seriously. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. Your personal and medical information is stored securely and is never shared with third parties without your explicit consent. We comply fully with applicable Nigerian data protection regulations. For full details, please read our Privacy Policy.

Q10: Can I speak to a pharmacist about my medications?

Yes. One of the key benefits of Sanlive Pharmacy is direct access to our licensed pharmacist for medication guidance. Whether you have questions about dosage, drug interactions, side effects, or whether a medication is right for your condition — our pharmacist is available to help. Contact us via phone, email, or our live chat to speak with a qualified healthcare professional.

Q11: What if I cannot find the medication I need on your website?

Our product catalogue is constantly growing. If you cannot find a specific medication, brand, or product on our website, please contact us directly via phone, WhatsApp, or email with the product name and we will source it for you as quickly as possible. We prioritise special requests from our customers and will notify you as soon as the product becomes available.

Q12: How much does delivery cost and how long does it take?

Delivery costs are calculated based on your location and are displayed clearly on your order invoice before payment — no hidden charges. We offer:

• Same-day delivery within Lagos (2–4 hours in most areas)
• Next-day delivery to Abuja, Port Harcourt, and other major cities
• 1–3 business days nationwide across all 36 states

We are committed to offering the most competitive delivery rates in Nigeria while ensuring your medications arrive safely and on time.

Q13: Can I order prescription medications online from Sanlive Pharmacy?

Yes. You can order prescription medications through our Special Medication Request feature. Simply upload a clear photo or scan of your valid doctor's prescription during checkout. Our pharmacist will review your prescription before your order is processed and dispensed. We do not dispense prescription medications without a valid prescription in compliance with Nigerian pharmaceutical regulations.

Q14: Does Sanlive Pharmacy deliver outside Lagos?

Yes. We deliver to all 36 states and the FCT including Abuja, Port Harcourt, Kano, Ibadan, Enugu, Benin City, Kaduna, Jos, Owerri, Uyo, and more. Delivery timelines and costs vary by location and are shown clearly at checkout.

Q15: How do I know the medications I receive are genuine and not counterfeit?

Every medication sold on Sanlive Pharmacy is sourced exclusively from NAFDAC-registered manufacturers and licensed distributors. Each product displays its NAFDAC registration number which you can verify independently at nafdac.gov.ng. Our supply chain is fully traceable and we never source from unverified sellers. If you ever have any concern about a product you received, contact us immediately.